Introduction

We understand that your privacy and the security of your personal information are of paramount importance. This privacy policy outlines how we collect, use, protect, and handle your information when you use our counselling services or visit our website.

Information We Collect

We collect the following types of information:

Personal Information

Name and contact details
Date of birth
Emergency contact information
Health insurance information (if applicable)
Medical history relevant to counselling
Session notes and treatment plans

Website Usage Information

IP address
Browser type
Pages visited
Time spent on pages
Referring website addresses

How We Use Your Information

Your information is used solely for:

Providing counselling services
Maintaining accurate client records
Billing and payment processing
Appointment scheduling and reminders
Communication regarding your care
Legal and regulatory compliance
Service improvement and quality assurance

Information Security

We implement robust security measures to protect your personal information, including:

Encrypted electronic records storage
Secure, password-protected systems
Regular security updates and monitoring
Limited staff access to personal information
Physical security measures for paper records
Regular staff training on privacy and security

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to outside parties. We may share your information only:

With your explicit consent
To comply with legal obligations
In emergency situations to prevent harm
With third-party service providers who assist in our operations (subject to confidentiality agreements)

Your Rights

You have the right to:

Access your personal information
Request corrections to your information
Obtain copies of your records
Withdraw consent for certain data uses
File a complaint about privacy practices
Request information about how your data is used

Special Notes for Online Counselling

If you participate in online counselling sessions, additional measures are in place:

Use of compliant video conferencing platforms
End-to-end encryption for online sessions
Secure message transmission
Guidelines for ensuring session privacy on your end

Cookie Policy

Our website uses cookies to:

Improve website functionality
Analyze website traffic
Remember your preferences You can choose to disable cookies through your browser settings.

Changes to Privacy Policy

We reserve the right to modify this privacy policy at any time. Changes will be posted on our website with an updated revision date. Continued use of our services after changes indicates acceptance of the updated policy.